4 reasons to choose us

All Strata companies will tell you how good they are when they are trying to get your business. In an industry with a poor reputation for service, often your experience will be a very different story when you are tied into a 3 year contract.

The Strata Excellence difference is that we actually do what we say we will. Here are 5 reasons that make us stand out from the hundreds of strata agencies.

1: Professional Personal Service

Our view on Strata Management is that it is customer service. If we choose to work with each other, your building will form part of a Director’s portfolio. This means you will have the assurance that you won’t have a new manager every year or so. No Strata Manager is going to look after a building as well as a Director of the agency.

2: Proactive, not reactive

We offer a very hands on approach to Strata and believe that it is impossible to manage buildings just by sitting at a desk looking at a computer screen. That’s why we regularly visit the buildings we manage. If you want us to attend and coordinate defect inspection or large building projects, we can give you this level of service. Our unique business structure allows us to spend as much time as is required to look after your building.

3: On demand access to your building information

Refinancing and need a copy of the insurance certificate of currency? no problem – log onto the secure owner portal 24/7 and view all of your buildings documents. Work orders, quotes, plans, reports, correspondence, it’s all available to you 24/7 from your smart phone.

4: 24/7 access to your Strata Manager

We know that sometimes you will need to contact someone urgently when the office is closed, that’s why we provide 2 Committee members with their Strata Managers mobile telephone number. If you have an emergency that doesn’t require the emergency services, we will do our best to help you.

All Strata companies will tell you how good they are when they are trying to get your business. In an industry with a poor reputation for service, often your experience will be a very different story when you are tied into a 3 year contract.

The Strata Excellence difference is that we actually do what we say we will. Here are 5 reasons that make us stand out from the hundreds of strata agencies.

1: Professional Personal Service

Our view on Strata Management is that it is customer service. If we choose to work with each other, your building will form part of a Director’s portfolio. This means you will have the assurance that you won’t have a new manager every year or so. No Strata Manager is going to look after a building as well as a Director of the agency.

2: Proactive, not reactive

We offer a very hands on approach to Strata and believe that it is impossible to manage buildings just by sitting at a desk looking at a computer screen. That’s why we regularly visit the buildings we manage. If you want us to attend and coordinate defect inspection or large building projects, we can give you this level of service. Our unique business structure allows us to spend as much time as is required to look after your building.

3: On demand access to your building information

Refinancing and need a copy of the insurance certificate of currency? no problem – log onto the secure owner portal 24/7 and view all of your buildings documents. Work orders, quotes, plans, reports, correspondence, it’s all available to you 24/7 from your smart phone.

4: 24/7 access to your Strata Manager

We know that sometimes you will need to contact someone urgently when the office is closed, that’s why we provide 2 Committee members with their Strata Managers mobile telephone number. If you have an emergency that doesn’t require the emergency services, we will do our best to help you.