5 reasons to choose us

All Strata companies will tell you how good they are when they are trying to get your business. In an industry with a horrendous reputation for service, more often than not, your experience will be a very different story when you are tied into a 3-year contract.

The Strata Excellence difference is that we actually do what we say we will. Here are 5 reasons that make us stand out from the strata crowd.

1: Our legendary customer service

We focus on customer service. That means you won’t have a new manager every year and you can rest assured that your calls and emails will be efficiently actioned. We also know that sometimes you will need to contact someone urgently when the office is closed, that’s why we offer your personalised after-hours emergency service.  You will have the mobile phone number of two of our agents.  This means whenever you are experiencing an issue that doesn’t require emergency services, you can call on us for help and we’ll look after you.

2: On-demand access to your building information

Let’s say you need access to the buildings documents, or you are just wondering how much money is in the bank and our office is closed.  Perhaps you just want to double check that a work order has been issued. No problem. All of the information that should be available to you is 24/7 on our online portal.

3: Environmental initiatives

We try to do our bit to help the planet and in turn help our clients to identify cost-effective ways to manage and operate their buildings.

Strata Excellence is a paper-free company, and we encourage all of our clients to receive documents electronically. Of course, if you want us to send you a paper copy we can arrange this for you. We believe that if we all make small changes, together, we can help to make a big difference. Did you know, it takes one tree to make 17 reams of paper. 

4: Great value for money

Whether you are looking for someone to just handle your accounts and ensure you meet the legislative guidelines, or you want an inclusive price which covers most disbursements, we have the package for you. We know that everyone has different requirements.  That’s why we offer 3 pricing tiers, so we can offer you the flexible coverage that best suits your needs. 

5: 24/7 access to your Strata Manager

2 Committee Members are given their Strata Managers mobile number for the times when you need to speak to someone when the office is closed.

All Strata companies will tell you how good they are when they are trying to get your business. In an industry with a horrendous reputation for service, more often than not, your experience will be a very different story when you are tied into a 3-year contract.

The Strata Excellence difference is that we actually do what we say we will. Here are 5 reasons that make us stand out from the strata crowd.

1: Our legendary customer service

We are a boutique agency and believe that our Strata Management agency will deliver the legendary customer service you are looking for. All buildings are part of the Managing Directors portfolio, so you won’t have a new manager every year and you can rest assured that your calls and emails will be efficiently actioned. We also know that sometimes you will need to contact someone urgently when the office is closed, that’s why we offer an afterhours emergency service for the 2 representatives – So when you’re having a major drama that doesn’t require the emergency services, you can call on us for help and we’ll look after you.

2: On demand access to your buildings information

So you need access to the buildings documents, or you are just wondering how much money is in the bank and our office is closed, or just want to double check that a work order has been issued. No problem. All of the information that should be available to you is, 24/7.

3: Environmental initiatives

We try to do our bit to help the planet and in turn help our clients to indentify cost effective ways to manage and operate their buildings.

Strata Excellence is a paper free company, and we encourage all of our clients to receive documents electronically. Of course, if you want us to send you a paper copy we can arrange this for you. If we all make small changes, together, we can help to make a big difference. It takes one tree to make 17 reams of paper. We hope to be saving at least 200 trees per year by 2019.

4: Great value for money

Whether you are looking for someone to just handle your accounts and ensure you meet the legislative guidelines, or you want an inclusive price which covers most disbursements, then we have the package for you. By offering 3 pricing tiers, we can offer you the flexibility coverage that best suits your needs.

5: Our Satisfaction Guarantee

Of course, we saved the best for last… If you sign up for a 3-year agreement and decide within 6 months that you want to part company. We’re so confident that this won’t be the case, that we make the following offer: If the Owners Corporation decides to appoint a new agent at a legally convened General Meeting within 6 months of an Agency Management agreement commencing with Strata Excellence, we will terminate the agreement without penalties.